Jingying Yao
I'm a UX Designer with expertise in untangling complex information architecture challenges with creative approaches, and I have rich knowledge and experience in UX Research.
My adventure in the dynamic workplace and the MS-HCI program at Georgia Tech, combined with loads of projects across different topics, has turned me into a bit of a UX Swiss Army knife—eager and ready to tackle a wide range of topics, methods, and work environments.
Skills
UX Research, UX Design, Data Visualization, Service Design, Usability Testing
Wireframing, Prototyping, User Interface Design, Design Thinking, Information Architecture Design, Interaction Design, Visual Design, Graphic Design, 3D Modeling,
Figma, Adobe Creative Suite, Sketch, Jira, Miro, Google Analytics, Pendo, Tableau
Education
2021 - 2023
Georgia Institute of Techonology
Master of Science in Human Computer Interaction
2015 - 2019
Xiamen University, China
Bachelor of Engineering in Digital Media Technology
2018 - 2019
Leiden University,
Netherlands
Exchange Study in Computer Science
Work Experience
Emory University
Healthcare
UX Designer
Dec’ 23 - Now, Atlanta, GA
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Worked on healthcare product UX Research and Design.
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Analyzed user and market data and conducted user research to uncover insights that shaped product evolution and strategy.
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Redesigned the Georgia TB Guide Mobile App, impacting 3000+ users.
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Presented research findings and proposed redesign solutions to stakeholders through clear, concise, and visual formats, driving actions to enhance the product's user experience.
Self-employment
Consulting
UX Designer
Aug’ 23 - Nov'23, Atlanta, GA
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Designed and developed websites for clients.
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Conducted user research to identify pain points and design opportunities.
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Crafted intuitive UI/UX designs, focusing on usability and user engagement.
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Managed design projects from ideation to launch, coordinating with stakeholders.
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Utilized feedback and analytics to iterate and enhance user experiences continuously.
Rivian
Automotive
UX Researcher
May’ 22 - Aug’ 22, Palo Alto, CA
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Enhanced both external and internal users' work efficiency by 65% in the management of 10000+ chargers by articulating complex design decisions for Rivian Energy Cloud to diverse stakeholders, thereby driving critical design enhancements.
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Created a comprehensive user assessment database to guide design decisions for European in-vehicle radio features, potentially impacting 10000+ customers. Conducted long-term desk research to ensure the database's relevance and utility.
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Improved vehicle Infotainment user experience by collaborating with the senior researcher to conduct In-car Usability Testing and analyze Likert Scale, Task Completion Rate and Qualitative Feedback to inform the stakeholders.
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Established User Behavior Model by collaborating with the senior researcher to collect and analyze the Human Factors Data and Qualitative Comments on the highway driving assistive feature of the vehicle system.
CIOT Robotics
Robotics
UX Specialist
Jul’ 20 - May’21, Shenzhen, China
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Extensively researched and redefined user needs in different corporate contexts (Haidilao Hotpots, Emperor Cinemas, etc.) to create interaction design solutions.
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Rebuilt product information architecture and operating process, pitched multi- modality interaction solution to improve prominent company’s products, including Body Temperature Detecting Robot, Patrol Robot and Reception Robot.
UX Design Studio affiliated with XMU
Consulting
UX Designer / Researcher
Aug’ 19 - Dec’19, Xiamen, China
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Conducted in-depth research of daily life issues, using Secondary Research, Survey, Contextual Inquiry, etc.
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Initiated Technical Feasibility Analysis; Analysed collected data and identified pain points through toolkits like Persona and User Journey Map.
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Designed Digital Money Box (Device aiding youth finance management), Parent-Child Alliance(Interactive screen addressing bullying), Yes or No( Jenga- style game improving ability to reject others gracefully), Horror Comfort( Interactive game alleviating fear of scary movies).
Beike Studio
Education
UX Designer
Jun’ 17 - Jun’19, Xiamen, China
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Redesigned multiple XMU’s systems, including the reservation system for the Psychology Consulting Center, the employment service system, the students' apartments management system, and the reservation system for campus visitors.
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Led a team to built these systems based on my designs.
Project Experience
Product Designer
Pet
Catchy Mobile App
May’ 23 - Nov’23, Atlanta, GA
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Spearheaded user research initiatives to uncover insights into cat parents’ needs and preferences, shaping the development of the Catchy mobile app.
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Designed intuitive and engaging user interfaces, ensuring an effortless and enjoyable experience for cat owners seeking resources and support.
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Collaborated closely with stakeholders to translate user feedback and research findings into actionable design improvements, enhancing app usability and satisfaction.
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Conducted usability testing and analytics to continually refine and evolve the app’s features, ensuring they meet the dynamic needs of the cat parent community.
UX Design Lead/ UX Researcher
Accessibility
Bridge! Mobile App
Dec’ 23 - May’23, Atlanta, GA
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Led the design of the Bridge! app with a focus on simplicity and accessibility, tailoring the experience to Chinese-American seniors with low digital literacy and limited English proficiency.
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Conducted in-depth cultural and linguistic research to ensure the app's content and navigation were both intuitive and culturally relevant, fostering a supportive digital environment.
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Facilitated collaborative workshops with community members and stakeholders to gather direct input, ensuring the app’s features authentically addressed the users' well-being needs.
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Implemented iterative usability testing with the target user group to refine the app, guaranteeing ease of use and a positive impact on the well-being of Chinese-American seniors.
UX Design Lead/ UX Researcher
EV
Green Garage - Sponsored by Stanley Black&Decker
Feb’ 22 - May’22, Atlanta, GA
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Conducted Interview, Cognitive Walk-through to collect actual data from user
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Identified User needs and pain points by data analysis with data visualizations
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Generated vision by analyzing findings of user research, Competitive Analysis and Literature Review to facilitate future research.
UX Design Lead/ UX Researcher
Human Resource
Vean Project
Feb’ 22 - May’22, Atlanta, GA
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Researched in depth from both volunteers' and event organizers' perspectives to gain user insights
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Understood user needs and pain points by affinity modeling analysis and user journey analysis
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Ideated and sketched solutions after conducting technology research
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Created high-fidelity prototypes to demonstrate the defined user experience
UX Design Lead/ UX Researcher
Accessibility
Team Offby1
Aug’ 21 - Dec’21, Atlanta, GA
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Collaborated with team to create a solution to assist librarians’ hybrid work.
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Designed product to mitigate inaccessibility of digital maps for visually impaired.
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Conducted user research to define problem space and identify user pain points.
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Analysed and presented data through affinity mapping and problem tree.
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Turned extracted key insights and design implications into wireframes and high- fidelity prototypes.
UX Designer/Team Leader
Accessibility
Elfriend App
Nov’ 18 - Aug’19, Xiamen, China
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Led team to develop cognitive rehabilitation app for children with ADHD . Supervised research, design, development and testing process.
Engaged in product design, project management, interaction design, and beta testing. -
Received the Software Copyright for Elfriend App recognized by Xiamen Univ. Education Department
Programming
Python
Html
Java
Css
Javascript
C++
Fun Facts About Me
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I'm a big fan of cats and dogs, and right now, I share my space with two gorgeous Ragdoll kitties (check out their photos to the right).
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Proudly part of the LGBTQ community.
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I'm fluent in English and Chinese, and I can manage a bit of Japanese too.
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Singing and piano playing are my jams—I even rocked out in a band once.
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I indulge in crafting stories, sharing my novels on an online platform.
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Cooking's a hobby of mine, though I'll admit I'm still honing my skills.
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And, I absolutely adore Mexican cuisine.
